Shipping policy

Last updated: October 8, 2026

Many Aarvein products are produced after you place an order. Please allow time for both production and delivery.

Free shipping

Initial shipping is free on every order to every destination we ship to, with no minimum spend. No initial shipping charge is added at checkout.

Applicable sales taxes and customs duties, import taxes, brokerage fees, or other destination charges may be additional. Free shipping covers delivery, not those charges.

Production and dispatch

Please allow an estimated 2–7 business days for production before dispatch. Production may take longer during busy periods. Any product-specific estimate shown before purchase should be read alongside this general estimate.

Production time is separate from transit time. If production takes 5 business days and transit takes 5 business days, the combined estimate is approximately 10 business days.

When your order ships, we will send a shipping confirmation with tracking information where available. If you have not received an update or your order appears delayed, email contact@aarvein.com with your order number.

Destinations and delivery estimates

We ship within Canada, to the United States, and to supported international destinations. Availability for your address is shown at checkout.

Transit time depends on the destination, carrier, customs clearance, and local delivery conditions. Delivery estimates are estimates rather than guarantees, unless we expressly agree to a guaranteed date. This does not remove any statutory rights concerning delivery deadlines.

Customs and import charges

Unless checkout states that a charge is included or collected by us, you are responsible for applicable customs duties, import taxes, brokerage fees, and other destination charges. Customs processing can cause delays.

Contact us if you need help understanding an order's shipping information. For destination-specific import requirements, consult your local customs authority.

Address changes and order changes

Check your address carefully before placing your order. If you notice an error, contact us immediately. We will try to help, but changes may not be possible after production or dispatch begins. This does not affect statutory cancellation rights.

Lost, delayed, or misdelivered parcels

If tracking appears stalled, a parcel seems lost, or tracking shows delivery but you have not received it, contact us. We will investigate with the relevant fulfilment partner or carrier and arrange the next steps in accordance with applicable law.

Handing a parcel to a carrier does not remove any delivery responsibilities or consumer remedies imposed on Aarvein by law.

Returned, refused, or unclaimed parcels

If a parcel comes back because of a customer-supplied address error, refusal, failure to collect it, or unpaid import charges, we will review whether it can be resent or refunded. Reshipping costs may apply and will be explained before you agree to them.

If delivery fails for another reason, contact us so we can investigate. See our Returns & Refunds Policy for related refund provisions. Applicable consumer rights take precedence.

Damaged, defective, or incorrect deliveries

Contact us as soon as possible, preferably within 7 days of delivery for an issue apparent on arrival. Include your order number, a description, and clear photos if available. The 7-day reporting request does not remove your statutory rights.

We will provide an appropriate remedy and cover necessary return postage for a confirmed damaged, defective, incorrect, or misdescribed item. See our Returns & Refunds Policy.

Contact

Email: contact@aarvein.com

Website: https://aarvein.com